How can I pay ?
We accept direct electronic bank transfers or most major credit cards as payment. Please note that if you are paying us by bank transfer in foreign currency ( mainly for our Botswana Safaris ), the rate of exchange may change from the time we send you your invoice and your actual date of payment. In this case we reserve the right to ask you for any additional costs incurred.

Can you book my international or local airtickets ?
We can book any international or internal airflights for you.
International flights: Please be aware that prices change on a daily basis and seats can only be kept for a maximum of 48 hours. Payment therefore needs to be made by credit card to us upon acceptance of our quotation. We charge a booking fee of R250 per international airticket in addition to 4% on your total quotation to cover our bank charges for your credit card payment.
Internal flights: There are a growing number of local airlines in South Africa which offer“no frills” flights between most of the countries major cities at very competitive rates. We will require your credit card details to make these reservations for you and charge a booking fee of R150 per domestic ticket.

What are your cancellation charges?
Cancellations are only effective on receipt of written notification. If a booking is cancelled the cancellation fee is as follows:
- more than 40 days before departure 20% of total tour cost.
- 40 to 29 days before departure 40% of total tour cost
- 28 to 14 days before departure 60% of total tour cost.
- 13 to 0 days before departure 100% of total tour cost.
In the event of the cancellation of the tour by the company, the full amount paid by the customer will be refunded.

How much baggage can I bring ?
For safety and because space is restricted on a tour vehicle, baggage is restricted to one soft bag/medium sized suitcase per person ( max. 20 kg) plus 1 piece of hand luggage. If you are travelling by small charter aircraft the restriction is maximum 12kg per person in a soft bag. This includes camera equipment and carry-on baggage. However, should the guest know in advance that the baggage will exceed the limit, an extra seat can be booked for the bags on the aircraft, at an additional cost.

What about passports and visas ?
The onus is upon you to ensure that passports and visas are valid for the countries visited. Travel in Africa, our staff and agents cannot be held liable for any visas, etc. not held by the guests, nor the cost of visas.

I am concerned about malaria?
We advise you to consult your physician as to the use of malaria prophylaxes prior to your departure as Botswana, Victoria Falls, Mozambique and the northern regions of South Africa all fall into medium-high risk malaria zones, depending on the time of year. Most safari camps provide mosquito netting and repellents for your use. For the latest advice we also suggest that you visit the web-site of the British Airways Travel Clinic on www.travelclinic.co.za.

Are there any other health precautions I need to know of prior to my safari?
Southern Africa is a relatively healthy place in which to live and travel. Please do not go overboard with the information put out by some of the disease control centres abroad. Many parts of Africa do have problems with their water and with their foods. Southern Africa, however, is generally a lot safer than the rest of Africa, so please don't over~react to the detriment of your own enjoyment. Be careful, but not overcautious. If in doubt, ask your guide or us for advice.

Do I need travel insurance ?
It is a condition of booking, that the sole responsibility lies with the guests to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants/travelling companions for the duration of their trip to Southern Africa. This insurance should include cover in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. Guests will be charged directly by the relevant service providers for any emergency services they may require, and may find themselves in a position unable to access such services should they not be carrying the relevant insurance cover.

What do I need to pack for my safari?
A packing check list will be sent to you or your agent upon receipt of your reservation with a copy of our pre-safari/tour information. This will usually consist of about 5 pages of information on your safari and the local conditions. The information pack contains essential reading which will ensure that your safari goes a lot smoother and will also list what to bring and not to bring.

What are your booking conditions ?

General: Travel in Africa reserves the right to change any route and/or arrangement where deemed necessary. All prices are subject to change without prior notice. Travel in Africa, their staff and /or agents, will not be held responsible for, and shall be exempt from liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person and / or his / her luggage and /or any personal property, whenever the same shall arise from , or be occasioned by the negligence of Travel in Africa, their staff and /or agents, or any other person directly or indirectly in the employment or service of Travel in Africa or otherwise under any circumstances whatsoever.

Schedule Changes: Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.

Refunds: Whilst the Company endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.

Prices: We do our utmost to keep to the prices published. Should increases be forced on us by airlines, exchange rates, etc., we reserve the right to surcharge without notice.

Delays: We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.